Approaching a system implementation with a business point of view and not a technical one is the key to success. Look at it from the perspective of the people who will have to work with the new system and the processes that the system has to support.

Too much focus on technology leaves a large part of the systems potential untapped. If you don’t optimise the processes and data before implementing a new system you will not solve the problem. Garbage in is garbage out.

Read the interview (Dutch) here.